Your Privacy Is Our Priority

1.1 Purpose of This Policy

35db is a safe and reliable online gaming platform. We take the protection of our users' personal information very seriously. The purpose of this Privacy Policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what measures we have taken to protect your data.

Our platform is secured with SSL encryption technology, which keeps your data transmission completely safe. We never sell or transfer your information to unauthorized third parties.

1.2 Scope of Application

This Policy applies in the following situations:

• When visiting the 35db website
• When registering an account or logging in
• When using our live chat support
• During deposit, withdrawal, or payment processes
• When claiming promotional offers or bonuses
• During gameplay and betting activities

2.1 Information You Provide Directly

When you create an account on 35db or use our services, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Email address
• Password and security questions
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Documents required for identity verification (national ID card or passport)
• Contact information provided via live chat

2.2 Automatically Collected Information

To improve your service experience and ensure platform security, we automatically collect certain technical information:

• IP address and device identifier
• Browser type and version
• Date, time, and duration of access
• Information about pages visited
• Cookies and session data (see details below)
• Device operating system and language settings

2.3 Gaming Activity Information

To personalize your gaming experience on the platform and ensure fair play, we store your betting history, transaction records, bonus usage, and game preferences. This information is strictly confined within 35db and is never shared with third parties for commercial purposes.

3.1 Core Purposes of Use

35db uses your information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account
• Identity Verification: Confirming age and identity (including 21+ verification)
• Financial Transaction Processing: Processing deposits and withdrawals
• Customer Support: Providing effective service via 24/7 live chat
• Promotional Communications: Informing you about bonuses, offers, and updates (subject to your consent)
• Responsible Gaming: Monitoring playing patterns to identify problematic behavior
• Security and Fraud Prevention: Preventing unauthorized access and fraudulent activity
• Platform Improvement: Enhancing service quality and user experience

3.2 Marketing Communications

If you do not wish to receive marketing-related emails or notifications, you can withdraw this consent at any time by going to your account settings or by contacting us at [email protected]. Withdrawing consent will not affect the core services of your account.

4.1 Retention Period

35db retains your personal information only for as long as necessary. Even after account closure, certain information may be retained for a defined period to meet legal obligations, financial transaction records, and dispute resolution needs. Once the defined period has passed, your information is securely deleted or anonymized.

4.2 Security Measures

To protect your information, 35db employs the following technical and administrative measures:

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• End-to-end encrypted payment processing
• Restricted staff access — only authorized personnel can view personal information
• Regular security audits and vulnerability testing
• Two-factor authentication option
• Automated fraud detection system

4.3 Response to Security Breaches

If a security breach occurs and it affects your information, we will notify you as quickly as possible and take necessary steps to minimize the damage. If you notice any suspicious activity, please inform us immediately via live chat or at [email protected].

5.1 Data Sharing Policy

35db never sells your personal information to third parties. However, limited information may be shared with trusted partners where it is essential for providing services. These partners are required to comply with our privacy standards.

5.2 When Information May Be Shared

• Payment Processing: Transaction information required for bKash, Nagad, Rocket, Upay, and bank transfers
• Identity Verification Services: To complete the KYC (Know Your Customer) process
• Legal Obligations: In response to valid requests from appropriate authorities
• Technology Service Providers: For hosting, analytics, and platform infrastructure management
• Game Providers: Limited gameplay data may be shared with Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others

In the above cases, only the minimum information essential to fulfilling the purpose is shared. All partners are contractually bound to protect the data.

6.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. 35db uses cookies to remember your login status, save your preferences, and improve platform functionality. If cookies are not used, some services may not function properly.

6.2 Types of Cookies

• Essential Cookies: Required to keep the platform running; these cannot be disabled
• Functionality Cookies: Remember your language and preferences
• Analytics Cookies: Collect aggregate information about platform usage to help make improvements
• Session Cookies: Automatically deleted when you close your browser

You can control or delete cookies at any time through your browser settings.

8.1 Age Policy

35db strictly prohibits anyone under 21 years of age from using the platform. We verify age at the time of registration, and if any user is found to be under 21, their account will be immediately closed and the associated information will be promptly deleted.

A note to parents — please monitor your children's internet use. If you become aware of a minor using an account, contact us at [email protected].

9.1 Policy Update Process

35db may revise this Privacy Policy from time to time. For any significant changes, we will publish a notice on the website and inform you via your registered email. Continued use of the platform after the revised policy is published will be considered your agreement to the new policy.

Always check the "Last Updated" date shown at the top of this page to confirm you are reading the most current version of the policy.